Orexis Solutions provides a complete customer contact mobile solution for companies to communicate, interact and transact with their customers. Orexis integrates both Computer Telephony Integration (CTI) and Interactive Voice Response (IVR) into a single, easy to use Graphical User Interface (GUI).

Its aimed to reduce costs for those who currently have contact centers and enable SME businesses who can not afford such corporate luxuries the ability to do so.

Orexis enables customers to interact in a much richer manner through the use of the Orexis Graphical User Interface (GUI). It presents users options as to how and when they would like to interact with a company.

Key aspects of the solution are:

A. Development of a semi-thin CTI application on the mobile. Allowing routing and reporting functionality being moved from the server side to the client / mobile application.

B. Development of a thick IVR client on the mobile handset. This application has also been designed to allow the flexibility of personalized voice prompts.

C. Development of a Comprehensive server architecture to manage all the mobile interactions and provide interaction between CTI software and 3rd party applications for self service.

D. Mobile advertisement engine via the Orexis GUI, whilst customers wait to be connected to agents.