Company

• The ability to provide complete IVR functionality on the end-point, comprising of, listening to menu choices, selecting menu choices, navigating menu choices up and down throughout the IVR matrix, cancelling a menu choice.
• Reducing the network load by initiating calls on the mobile application, therefore not using the telecoms network to initiate a call.
• Increasing the navigation of the IVR by (a) using standard speech, i.e. saying customer services and (b) providing a GUI interface allowing push button navigation to a target.
• Ability to have 1:N network to mobile handset relationship. Typically an interaction can be managed in less that 40 Kbyes of information being passed back to the network. Typical call could be 3MB+
• Cost of ownership is lowered by up to 50% from existing solutions.
• Providing basic CTI routing no need to pay expensive licence fees.
• Providing stats about each end point.
• Integrates in to any of the key CTI vendors.
• Reduces network strain.

User

• Reducing battery life on a mobile handset by not having to use additional power to establish and maintain connection to the mobile network.
• Ability to capture wait times for each service.
• Instant Interact via the Orexis web chat.
• Better interaction with companies.